Returns Policy

At Ella & Rose, we do everything we can to keep our customers satisfied. However, you may wish to return a product. This document clearly sets out our returns policy.

Conditions for Returns

• You may only register a return after you have physically received the item.

• Return costs are entirely the customer’s responsibility, including any international shipping charges.

• Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.

• Trying on is permitted; wearing is not.

• Returning products that were intentionally ordered in multiple sizes with the intention to (partially) return is not permitted.

Return Process

1. Register your return via info@ellarosedallas.comwithin 14 days of receiving the item.

2. We will provide you with the returns address of our supplier (based in China).

3. You must send the item back entirely at your own expense, including any customs duties or postage/shipping costs.

4. We always recommend using a shipping method with track & trace.

Refunds

Once the item has been received at the returns address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

• We are not responsible for lost parcels if the tracking indicates that the item was delivered to the address provided by the customer.

• If an incorrect address has been provided, this is the customer’s responsibility.

• Address errors must be reported within 24 hours of placing the order.

Contact

For questions about returns, you can contact us at info@ellarosedallas.com