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Privacy Policy

This Privacy Policy applies to the services of Ella & Rose, which can be reached at info@ellarosedallas.com.We respect the privacy of our customers and ensure that the personal information you provide to us is treated with the utmost confidentiality.

Data Collected

We collect personal data that you provide to us when placing an order or creating an account, such as:

  • Full name

  • Address details

  • Email address

  • Telephone number

  • Payment information

  • IP address and device details

  • Activity on our website

Purposes of Data Processing

We use your data for the following purposes:

  • Processing and dispatching orders

  • Providing customer service and support

  • Sending updates and relevant information

  • Improving our services and website

Sharing Data with Third Parties

Your data will only be shared with third parties when necessary for the execution of our services (such as payment providers or delivery services), or when we are legally required to do so.

Retention Period

Your data will not be kept longer than necessary for the purpose for which it was collected, or as required by law.

Cookies

Our website uses cookies to enhance functionality, analyse visitor behaviour, and support marketing purposes. You can adjust your cookie preferences through your browser settings.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. You may also object to the processing of your data or request data portability. For such requests, please contact us at info@ellarosedallas.com.

Contact Details

For any questions or comments regarding this Privacy Policy, you can reach us at:
Company name: Waverly London
Email: info@ellarosedallas.com

Frequently Asked Questions

Yes, we offer Free Premium Shipping, along with Track & Trace, because we value you as a customer and want to provide you with the best service.

Yes, you can return your order within 30 days of receiving it.

You can track your order by entering the tracking number you received from us on the "TRACK YOUR ORDER" page. Once you’ve entered the number and clicked "TRACK," you will see the status of your order.

You can pay safely and securely with the following payment methods: Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.

Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.

Email:  info@ellarosedallas.com

Privacy Policy